Terms of Service

Last updated: January 29, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and BIPS Technologies Inc. ("BIPS", "we", "us", or "our") governing your access to and use of the bips.ca website, mobile applications, and the BIPS mortgage intelligence platform (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

You must be at least 18 years of age and a licensed mortgage professional or authorized representative of a mortgage brokerage to use this Service.

2. Description of Service

BIPS is a software-as-a-service (SaaS) platform designed for Canadian mortgage brokers and professionals. The Service provides:

  • AI-powered mortgage scenario analysis and lender matching
  • Lender database with lending criteria and product information
  • Deal management and pipeline tracking
  • Document extraction and processing using artificial intelligence
  • Email integration for client communications
  • Rate sheet management and analysis

The Service is a tool to assist mortgage professionals and does not constitute financial, legal, or mortgage advice. Users remain solely responsible for all lending decisions and recommendations made to clients.

3. Account Registration and Security

3.1 Account Creation

To access most features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspected fraudulent activity, or any other reason at our sole discretion. You may terminate your account at any time by contacting us at support@bips.ca.

4. Subscription Plans and Payment

4.1 Subscription Tiers

We offer multiple subscription tiers (Free, Professional, and Enterprise) with varying features and usage limits. Current pricing and features are available on our pricing page.

4.2 Billing

  • Paid subscriptions are billed in advance on a monthly or annual basis
  • All fees are quoted and charged in Canadian dollars (CAD) unless otherwise specified
  • You authorize us to charge your payment method for all applicable fees
  • Prices are subject to change with 30 days' notice

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial ends.

4.4 Refunds

All fees are non-refundable except as required by law or as expressly stated in these Terms. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period.

4.5 Taxes

All fees are exclusive of applicable taxes (including GST/HST and provincial sales taxes). You are responsible for paying all taxes associated with your subscription.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload or transmit viruses, malware, or other malicious code
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Service
  • Collect or harvest user information without consent
  • Use automated scripts, bots, or scrapers to access the Service
  • Circumvent any usage limits or access controls
  • Resell, sublicense, or redistribute the Service without authorization
  • Upload false, misleading, or fraudulent mortgage scenario data
  • Violate any mortgage industry regulations or professional standards

6. User Content and Data

6.1 Your Content

You retain ownership of all content and data you upload to the Service ("User Content"), including mortgage scenarios, lender notes, and client information. By uploading User Content, you grant us a limited license to store, process, and display your content as necessary to provide the Service.

6.2 Data Accuracy

You are solely responsible for the accuracy and completeness of all data you enter into the Service. We do not verify the accuracy of mortgage scenario data, lender information, or any other User Content.

6.3 Confidentiality

You acknowledge that you may enter confidential client information into the Service. You are responsible for obtaining appropriate consent from your clients before entering their personal information and for complying with all applicable privacy laws.

6.4 Data Export

You may export your User Content at any time using available export features. Upon account termination, you will have 30 days to export your data before it is deleted.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its original content, features, functionality, and underlying technology, is owned by BIPS and is protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.

7.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Remove or alter any proprietary notices or labels
  • Use our trademarks without prior written consent

8. Third-Party Services and Integrations

The Service may integrate with or contain links to third-party services, including:

  • Email providers (Gmail, Outlook) via Nylas
  • Payment processing via Stripe
  • AI services via Google

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, privacy practices, or availability of third-party services.

9. AI-Powered Features

The Service uses artificial intelligence to analyze documents, extract data, and match mortgage scenarios with lenders. You acknowledge and agree that:

  • AI-generated results are provided for informational purposes only
  • AI analysis may contain errors, inaccuracies, or omissions
  • You are responsible for verifying all AI-generated information before relying on it
  • AI features do not replace professional judgment or due diligence
  • Lender matching results are suggestions only and do not guarantee approval

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, error-free, or secure
  • Any defects will be corrected
  • The Service will meet your specific requirements
  • Lender information or matching results are accurate or complete
  • Any mortgage application will be approved based on our analysis

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIPS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred Canadian dollars (CAD $100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless BIPS and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or regulations
  • Your User Content
  • Any mortgage advice or recommendations you provide to clients

13. Modifications to Service and Terms

13.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

13.2 Terms Changes

We may revise these Terms at any time by posting an updated version on our website. Material changes will be communicated via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14.2 Dispute Resolution

Any dispute arising out of or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in Toronto, Ontario, in accordance with the Arbitration Act, 1991 (Ontario).

14.3 Class Action Waiver

You agree to resolve any disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and BIPS regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control.

16. Contact Information

If you have any questions about these Terms, please contact us:

BIPS Technologies Inc.

Email: legal@bips.ca

Support: support@bips.ca

Website: bips.ca